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time.

Orders are normally prepared and dispatched within one working day, excluding weekends and applicable public holidays.

Orders placed before 3:00 PM London time normally begin processing on the same working day. Orders placed after the cut-off begin processing on the next working day.

Delivery normally takes three to five working days from dispatch. The estimated total is therefore four to six working days from order placement.

Times are estimates rather than guaranteed dates. Remote destinations and Scottish islands may occasionally require additional time.

We currently deliver exclusively within Great Britain: England, Scotland and Wales, including the Scottish Highlands and Scottish islands.

We do not currently deliver to Northern Ireland, the Channel Islands, the Isle of Man or addresses outside Great Britain.

Contact cs@temporio.co.uk as quickly as possible. We will make every reasonable effort to action your request, but changes or cancellation cannot be guaranteed once fulfilment has begun.

Email us within 30 days of receiving the order. Include your full name, order number and the product you wish to return. The product must then be sent back within 14 days after notifying us.

Please wait for our return instructions and do not send a product to a supplier or an unconfirmed address. Change-of-mind return postage is arranged and paid by the customer.

Contact us preferably within 48 hours of delivery with your order number, a description of the issue, and clear photographs or video of the product and packaging.

The 48-hour notification helps us investigate with the carrier but does not limit your statutory consumer rights.

Approved refunds are issued to the original payment method within 14 calendar days of receiving the returned product, or acceptable evidence that it has been sent back where applicable.

Your bank or payment provider may require additional time to display the refund.

The limited guarantee covers eligible manufacturing defects, including structural integrity, supplied hardware, stitching and assembly, and the motors and controls of watch winders under normal domestic use.

It does not cover normal wear, accidental or cosmetic damage, misuse, unsuitable conditions or unauthorised repairs. See the Returns and Refunds Policy for complete coverage and exclusions.