Privacy policy

Last updated: 22 September 2026

This Privacy Policy explains how VVI CONSULTING SRL, operating the TEMPORIO website and online store at temporio.co.uk (together, “TEMPORIO”, “we”, “us” or “our”), collects, uses, discloses and otherwise processes personal information when you visit our website, place an order, contact us or otherwise use our services (the “Services”).

TEMPORIO is powered by Shopify, which provides the e-commerce platform used to operate our online store. Please read this Privacy Policy carefully. If there is a conflict between this Privacy Policy and our Terms and Conditions concerning the processing of personal information, this Privacy Policy will apply to that processing.

Who Is Responsible for Your Personal Information?

For the purposes of applicable data protection law, the data controller is:

VVI CONSULTING SRL
Avenue du Château 10
1081 Koekelberg
Belgium
Company registration number: 1018.193.756
VAT number: BE1018193756
Email: cs@temporio.co.uk
Phone: +44 7446 305 743

Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. The information we collect depends on how you interact with the Services and may include:

Identity and contact information, such as your name, billing address, delivery address, email address and telephone number.
Order and transaction information, such as products viewed, added to your basket or purchased, order value, delivery details, returns, refunds, cancellations and transaction history.
Payment information. Payments are processed by Shopify and/or the payment provider selected at checkout. Full payment card details are generally collected directly by those providers and are not made available to TEMPORIO. We may receive limited payment and transaction information, such as payment status, payment method and fraud-screening results.
Account information, where customer accounts are available, such as login credentials, saved addresses, preferences and account settings.
Communications, including information you provide when contacting Customer Care, making a return or guarantee claim, responding to a survey or otherwise communicating with us.
Device and technical information, such as your IP address, browser type, device type, operating system, network information and online identifiers.
Website usage information, such as pages viewed, links selected, referring pages, basket activity and the date and time of your interactions with the Services.
Marketing preferences, including whether you have chosen to receive marketing communications and your cookie or consent choices.

Please do not send us sensitive personal information unless we specifically request it and there is a lawful reason for doing so.

How We Collect Personal Information

We may collect personal information:

Directly from you, for example when you place an order, create an account, contact us, request a return or subscribe to marketing.
Automatically, when you use the Services, including through cookies, pixels, local storage and similar technologies, subject to your choices and applicable law.
From service providers, including Shopify, payment providers, fraud-prevention providers, delivery carriers and technology providers involved in operating the Services.
From other parties, where permitted by law, such as advertising or analytics partners where those services are enabled, or a person acting on your behalf.

How We Use Personal Information and Our Legal Bases

We process personal information only where we have a valid legal basis. The purposes and legal bases that may apply are set out below.

To Perform a Contract or Take Steps at Your Request

To process payments and accept, prepare and deliver orders.
To provide order confirmations, dispatch notices and tracking updates.
To manage customer accounts, returns, refunds, exchanges and guarantees.
To provide Customer Care and respond to pre-contract questions.

To Comply with Legal Obligations

To maintain business, accounting, tax, payment and consumer-law records.
To respond to lawful requests from courts, regulators, law-enforcement bodies or other competent authorities.
To comply with product-safety, fraud-prevention and other legal duties.

For Our Legitimate Interests

Where necessary for our legitimate interests, and where those interests are not overridden by your rights and interests, we may process information:

To operate, secure, maintain and improve the Services.
To prevent, detect and investigate fraud, abuse and security incidents.
To understand website performance and customer use of the Services.
To manage our business, suppliers, deliveries and customer relationships.
To establish, exercise or defend legal claims.
To send marketing about similar TEMPORIO products where permitted by law, subject to your right to opt out at any time.

With Your Consent

Where required, we rely on your consent to send marketing communications or to use non-essential cookies and similar technologies. You may withdraw your consent at any time. Withdrawal does not affect processing carried out before consent was withdrawn.

Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to operate essential website functions, remember preferences, understand website use and, where enabled and permitted, measure or personalise marketing.

Strictly necessary technologies may operate without consent where the law permits. Non-essential technologies will be controlled in accordance with applicable law and the choices you make through the cookie banner or the cookie-preference controls available on our website.

You can change your choices at any time through those controls. Blocking certain cookies may affect some website features.

Marketing Communications

If you have asked to receive TEMPORIO marketing, or where marketing is otherwise permitted by law, we may send you news, product information and offers.

You can opt out at any time by using the unsubscribe link in an email or by contacting cs@temporio.co.uk. Opting out of marketing will not stop service messages relating to your orders, account, returns or other transactions.

How We Disclose Personal Information

We may disclose personal information only where reasonably necessary for the purposes described in this Privacy Policy, including to:

Shopify and platform providers that host and support the Services.
Payment and fraud-prevention providers that authorise and process payments, refunds and security checks.
Fulfilment partners, warehouses and delivery carriers that prepare, dispatch, deliver or return orders.
Technology and business service providers that support hosting, cloud storage, communications, customer service, analytics, security or marketing where those services are used.
Professional advisers, insurers, auditors and authorities where necessary to obtain advice, protect our rights or comply with law.
A buyer, investor or successor organisation in connection with an actual or proposed sale, reorganisation or transfer of all or part of our business, subject to appropriate confidentiality and legal safeguards.
Other parties at your direction or where you have given valid consent.

Service providers acting on our instructions are permitted to process personal information only for the relevant services and must protect it as required by applicable law and contract.

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide and improve its platform, process transactions, maintain security and provide relevant features.

Information submitted through the Services may therefore be transmitted to Shopify and its service providers in countries other than the country in which you live.

In certain circumstances, Shopify may process personal information for its own purposes and be responsible for responding to requests concerning that processing. Further information is available in the Shopify Consumer Privacy Policy and through the Shopify Privacy Portal .

International Transfers

TEMPORIO is established in Belgium and sells to customers in Great Britain. Some service providers, including Shopify and its affiliates or suppliers, may process personal information in other countries.

Where personal information is transferred outside the United Kingdom or the European Economic Area to a country that has not been recognised as providing an adequate level of protection, we use or rely on appropriate safeguards as required by applicable law.

These safeguards may include approved standard contractual clauses, the United Kingdom International Data Transfer Agreement or UK Addendum, binding corporate rules or another legally recognised mechanism.

You may contact us for further information about the safeguards relevant to a particular transfer.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to fulfil orders, maintain accounts, provide support, comply with legal, tax and accounting obligations, resolve disputes, prevent fraud and establish or defend legal claims.

Retention periods vary according to the type of information, the nature of our relationship with you and applicable legal requirements.

When information is no longer required, we delete it or anonymise it, unless continued storage is required or permitted by law.

Security

We use reasonable technical and organisational measures designed to protect personal information against accidental or unlawful loss, misuse, unauthorised access, alteration or disclosure.

However, no system or method of transmission is completely secure, and we cannot guarantee absolute security. Please do not send payment card details or other sensitive information through ordinary email.

Your Data Protection Rights

Depending on your location and subject to applicable conditions and exceptions, you may have the right to:

Be informed about how your personal information is processed.
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Request restriction of processing.
Object to processing based on legitimate interests, including an absolute right to object to direct marketing.
Receive certain information in a structured, commonly used and machine-readable format and request its transfer where technically feasible.
Withdraw consent at any time where processing is based on consent.
Lodge a complaint with a competent data protection authority.

These rights are not absolute and may not apply in every circumstance.

To exercise a right, email cs@temporio.co.uk with the subject line “Privacy Request”.

We may request information reasonably necessary to verify your identity and protect your information from unauthorised disclosure. We will respond within the period required by applicable law.

You will not be treated unfairly for exercising a data protection right. You may also authorise another person to submit a request on your behalf, although we may require evidence of that authority and verification of your identity.

Complaints

If you have a concern about how we process personal information, please contact us first at cs@temporio.co.uk so that we can try to resolve it.

You also have the right to complain to a competent supervisory authority. As VVI CONSULTING SRL is established in Belgium, you may contact the Belgian Data Protection Authority .

If you are in the United Kingdom, you may also contact the UK Information Commissioner’s Office .

Children’s Privacy

The Services are not directed to children, and we do not knowingly collect personal information from children below the age at which they may lawfully provide it without parental authorisation.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

Third-Party Websites

The Services may contain links to websites or services operated by independent third parties. Their privacy and security practices are governed by their own policies.

We are not responsible for independent third-party websites merely because a link to them appears on our website.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, the Services or applicable legal requirements.

We will publish the revised version on this page, update the “Last updated” date and provide any additional notice required by law.

Contact Us

For questions about this Privacy Policy, our privacy practices or the exercise of your data protection rights, contact:

TEMPORIO — Data Protection Contact
VVI CONSULTING SRL
Avenue du Château 10
1081 Koekelberg
Belgium
Email: cs@temporio.co.uk
Phone: +44 7446 305 743