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Last updated: 22 September 2026
This Returns and Refunds Policy applies to purchases made through temporio.co.uk. TEMPORIO is operated by VVI CONSULTING SRL, whose registered office is at Avenue du Château 10, 1081 Koekelberg, Belgium. The company is registered in Belgium under enterprise number 1018.193.756 and VAT number BE1018193756.
We want every TEMPORIO object to earn its place in your collection. If you change your mind, you may request a return within 30 days of receiving your order.
Our 30-day returns policy is offered in addition to your statutory consumer rights, including your legal right to cancel an eligible online order within 14 days of delivery.
To request a return, the following conditions apply:
You may inspect a product in the same way that you reasonably could in a physical shop. We may reduce the refund to reflect any loss in value caused by handling or use beyond what was necessary to inspect the product.
Watches, jewellery and other personal possessions shown in TEMPORIO photography are not included unless expressly stated on the relevant product page. Please remove all personal items before returning a product.
Before sending an item back, please contact us at cs@temporio.co.uk and include:
We will provide the return instructions needed to identify and process your parcel. Please do not return products to a supplier, manufacturer or any address other than the one provided by TEMPORIO.
Returns must be sent to:
TEMPORIO Returns
Unit 169218, Courier Point
13 Freeland Park, Wareham Road
Poole, Dorset BH16 6FH
United Kingdom
If you are returning an eligible product because you have changed your mind, you are responsible for arranging and paying the direct cost of returning it.
We strongly recommend using a tracked and appropriately insured delivery service. Please retain your proof of postage until your return and refund have been completed. You are responsible for taking reasonable care of the product while it is in your possession and during the return process. Nothing in this paragraph affects any rights you may have under applicable law, including rights relating to evidence that a product has been sent back.
If the product is faulty, damaged on arrival or different from what you ordered, TEMPORIO will cover the reasonable cost of returning it or provide an appropriate prepaid return method.
Every order should arrive complete and in the condition expected from TEMPORIO. If your parcel arrives damaged, or if a product is faulty, incomplete or incorrect, please contact us at cs@temporio.co.uk.
Where possible, please notify us within 48 hours of delivery. This helps us investigate transit damage with the carrier but does not affect or limit your statutory consumer rights.
Please include:
Depending on the circumstances and your statutory rights, we may offer a repair, replacement, exchange, price reduction or refund. Customers may also have a short-term legal right to reject qualifying faulty goods within 30 days.
If you wish to cancel an order before it has been dispatched, contact us as soon as possible at cs@temporio.co.uk.
We will make every reasonable effort to stop the order. However, cancellation before dispatch cannot be guaranteed once fulfilment has begun. If the order has already been dispatched, the standard returns procedure will apply, including your statutory cancellation rights where applicable.
Once your return has been received, we will inspect it and notify you by email of the outcome.
Where a refund is due, it will be issued to the original payment method. We will make the reimbursement without undue delay and no later than 14 calendar days after receiving the returned product. For returns made under your statutory cancellation rights, we may withhold reimbursement until we have received the product back or you have provided evidence that you sent it back, whichever occurs first.
Where a return is made under your statutory cancellation rights, we will also refund the cost of the least expensive standard delivery option offered for the original order. Any additional amount paid for express, premium or other enhanced delivery will not be refunded unless required by law.
Returns made under our voluntary 30-day policy after the statutory cancellation period do not include a refund of the original delivery charge unless the product is faulty, damaged, incorrect or the law requires otherwise.
Once issued by TEMPORIO, the time taken for the refund to appear in your account will depend on your bank or payment provider.
If you would prefer a different eligible TEMPORIO product, please contact us before returning your order. Exchanges are subject to availability and any difference in price.
Where a direct exchange cannot be arranged, we may ask you to return the original product for a refund and place a separate order.
In addition to your statutory rights, every TEMPORIO product is covered by a two-year limited guarantee from its original delivery date.
This guarantee covers manufacturing defects affecting:
This guarantee does not cover:
To make a guarantee claim, contact cs@temporio.co.uk with your order number, a description of the issue and clear photographs or video where possible.
If the claim is accepted, TEMPORIO will provide an appropriate remedy, which may include repair, replacement, an equivalent product or a refund, depending on the circumstances and your statutory rights.
This guarantee is provided in addition to, and does not replace, restrict or affect, your statutory consumer rights.
TEMPORIO currently sells and delivers exclusively within Great Britain: England, Scotland and Wales. We do not currently deliver to Northern Ireland, the Channel Islands, the Isle of Man or destinations outside Great Britain.
Complete and return this form only if you wish to cancel an eligible order. You may send the information below by email to cs@temporio.co.uk. You are not required to use this form.
To:
TEMPORIO Customer Care
TEMPORIO Returns
Unit 169218, Courier Point
13 Freeland Park, Wareham Road
Poole, Dorset BH16 6FH
United Kingdom
Email:
cs@temporio.co.uk
I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:
____________________________________________________________
Ordered on / received on:
____________________________________________________________
Name of consumer(s):
____________________________________________________________
Address of consumer(s):
____________________________________________________________
Signature of consumer(s), only if this form is submitted on paper:
____________________________________________________________
Date:
____________________________________________________________
For questions concerning returns, refunds, faulty products or the TEMPORIO guarantee, contact:
TEMPORIO Customer Care
Operated by: VVI CONSULTING SRL
Registered office:
Avenue du Château 10, 1081 Koekelberg, Belgium
Belgian enterprise number: 1018.193.756
VAT number: BE1018193756
Email:
cs@temporio.co.uk
Website:
temporio.co.uk