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Last updated: 22 September 2026
TEMPORIO currently delivers exclusively within Great Britain: England, Scotland and Wales.
This includes the Scottish Highlands and Scottish islands. We do not currently deliver to Northern Ireland, the Channel Islands, the Isle of Man or destinations outside Great Britain.
Standard tracked delivery is free on every TEMPORIO order, with no minimum order value and no additional charge for split shipments.
Once your parcel has been dispatched and tracking becomes available, you will receive a dispatch confirmation email containing your tracking number or a link to the carrier's tracking service.
In this policy, a working day means Monday to Friday, excluding applicable public holidays. Saturdays, Sundays and public holidays are not counted as processing or delivery days unless the carrier expressly confirms otherwise.
Orders are normally prepared and dispatched within one working day after payment has been successfully authorised and we have received the information required to fulfil the order.
Our order-processing cut-off is 3:00 pm London time, whether GMT or BST, Monday to Friday.
Delivery normally takes between three and five working days from dispatch.
The estimated total delivery time is therefore four to six working days from order placement.
Delivery dates are estimates rather than guaranteed dates unless we have expressly agreed a specific delivery date with you.
Delivery to remote locations, the Scottish Highlands or Scottish islands may occasionally require additional transit time because of the carrier service available for the destination. If we become aware of a material delay, we will contact you using the details supplied with your order.
After placing your order, you will receive an order confirmation at the email address supplied during checkout.
A second email will be sent once the order has been dispatched and tracking becomes available. Please allow the carrier a reasonable amount of time to register the first tracking event.
If you have not received your dispatch confirmation within the expected processing period, please check your junk or spam folder before contacting cs@temporio.co.uk .
The carrier used for an order may vary according to the delivery address, parcel dimensions, product weight, order value and the service available at the time of dispatch.
We may use different carriers for different parcels within the same order where this allows us to deliver the products safely and efficiently.
An order containing multiple products may be dispatched in more than one parcel. Split shipments do not create any additional delivery charge. Separate tracking information will be provided where available.
If one parcel arrives before another, please check the tracking information supplied before reporting an item as missing.
We may accept a PO Box or BFPO address only where the final delivery destination is within Great Britain and a suitable tracked carrier service is available. Certain products, parcel sizes or carrier services may not be compatible with these addresses.
If we cannot complete delivery to the address provided, we will contact you to request an alternative eligible address or offer the option to cancel the affected order for a full refund. We do not deliver to BFPO destinations outside Great Britain.
The amount paid at checkout includes all applicable taxes, import duties and customs charges associated with delivery to our supported delivery area. You should not be required to pay an additional customs or import charge when your order arrives.
If a carrier unexpectedly requests an additional customs, import or handling payment, please contact cs@temporio.co.uk before paying it. We will investigate the request and provide appropriate instructions. This does not affect your statutory consumer rights.
Customers are responsible for entering a complete and accurate delivery address during checkout.
If you notice an error, contact cs@temporio.co.uk immediately. We will make every reasonable effort to update the address, but changes cannot be guaranteed once fulfilment or dispatch has begun.
TEMPORIO is not responsible for a delay caused solely by incomplete or incorrect address information supplied by the customer. Where a parcel is returned because of an incorrect or incomplete address, we may request payment of reasonable redelivery costs. This does not apply where the delivery problem was caused by TEMPORIO or the carrier.
Delivery is completed when you, or a person identified by you other than the carrier, takes physical possession of the parcel. Where you specifically authorise delivery to a neighbour, safe place, collection point or other nominated location, delivery may be treated as completed when the parcel is delivered according to those instructions.
Nothing in this policy transfers responsibility to you where a parcel has not been delivered in accordance with your instructions or where responsibility cannot legally be transferred.
If nobody is available to receive the parcel, the carrier may:
Please follow the carrier's tracking information and collect any parcel within the period specified by the carrier.
If an uncollected parcel is returned to us, we will contact you to arrange redelivery or another appropriate resolution. Reasonable redelivery costs may apply where the failed delivery was not caused by TEMPORIO or the carrier.
If you instruct the carrier to leave a parcel in a particular safe place, with a neighbour or at another nominated location, delivery may be treated as completed when the parcel is delivered according to those instructions.
Please choose only a secure and weather-protected location suitable for the value and size of your order. If the carrier selects a location that you did not authorise, your statutory rights are not affected.
Tracking events may occasionally take time to update, particularly during busy periods, severe weather, carrier disruption or public holidays.
If your order has not arrived by the end of the estimated delivery period, contact cs@temporio.co.uk with your order number. We will review the tracking information and, where necessary, open an investigation with the carrier.
Nothing in this policy limits any legal right you may have where an order is materially delayed, is not delivered within the legally required period or an agreed essential delivery date is missed.
If tracking shows that your parcel has been delivered but you cannot locate it, please:
If the parcel remains missing, contact us as soon as possible at cs@temporio.co.uk . We will investigate the delivery with the carrier and provide an appropriate resolution. A carrier's delivered scan does not remove any statutory rights you may have where the parcel was not delivered to you or in accordance with your authorised instructions.
We may investigate a potentially lost parcel with the carrier before confirming the appropriate resolution. We will not unreasonably delay that resolution while an investigation is taking place.
If a parcel is confirmed as lost before delivery, TEMPORIO will provide an appropriate replacement or refund at no additional cost to you. Your statutory consumer rights are not affected.
If your parcel or product arrives damaged, please contact cs@temporio.co.uk , preferably within 48 hours of delivery.
Please provide:
Notification within 48 hours helps us investigate the damage with the carrier but does not restrict or affect your statutory consumer rights. Further information is available in our Returns and Refunds Policy.
To request an address change or cancellation before dispatch, contact us as quickly as possible at cs@temporio.co.uk .
We will make every reasonable effort to action your request. However, changes and cancellations cannot be guaranteed after fulfilment has begun. If the order has already been dispatched, our Returns and Refunds Policy will apply.
TEMPORIO will not be responsible for a delay caused by circumstances outside our reasonable control, provided that we take reasonable steps to minimise the effect and resume delivery arrangements as soon as reasonably possible.
If such circumstances create a material delay, we will contact you with the information available and explain any applicable options, including cancellation and a refund where required. Nothing in this section limits any right or responsibility that cannot legally be excluded.
For questions about dispatch, tracking or delivery, contact:
TEMPORIO Customer Care
Email:
cs@temporio.co.uk
Website:
temporio.co.uk
Operated by: VVI CONSULTING SRL
Registered office:
Avenue du Château 10, 1081 Koekelberg, Belgium
Belgian enterprise number: 1018.193.756
VAT number: BE1018193756
Please include your order number in all delivery-related correspondence so that we can assist you efficiently.